Location
Where is Vet Voyage located?
Vet Voyage is located in Mexico City as well as the vets.
Rincón Pozo 42, Bosques del Sur 16010, CDMX.
In which cities in the USA and Canada is Vet Voyage available?
Vet Voyage is available in many cities in the USA and Canada that have direct flights to Mexico City. Some of the cities include but not limited to: Houston, Dallas, Austin, Atlanta, New Jersey, Miami, Chicago, NYC, Toronto.
If you don't see your city in the list, request an estimate and we will let know if you we can make it work.
Where do we meet to drop off our pet?
Vet Voyage is pet courier service. We fly over to your city's airport and pick up your pet to flight back with it to Mexico City.
The meeting point is in your city's airport.
About the service
Is Vet Voyage a vet hospital?
No, we are a transportation and liaison service who helps you connect with specialty vet hospitals in Mexico City. Our job is to transport and connect your pet with the best vet hospital in Mexico City and help your pet on its recovery before flying back to you.
Can you fly with injured pets?
There is not restriction from both the airlines and customs when flying with injured pets as long as they are stable and don't have any communicable diseases.
The flights to Mexico are short between 2-4 hours. The vet voyage courier rep will be aware of the condition of the pet and will be very careful handling the kennel with extra care. So flying will be as if you pet takes a car ride 2-4 hours long.
How do I know my pet is safe during the flight?
We only fly with small dogs or cats that weigh less than 24 lbs and can fit comfortably in a 18"x 11" 11" kennel bag. This is because we only fly with pets on board in the cabin with us and they must follow the airline guidelines. The kennel is placed under the seat in front of the Vet Voyage pet courier representative so they are always in company and taken care of.
Flying with your pet in cabin reduces the risks associating with flying with pets almost to zero. You don't have to worry about air pressure, unstable temperatures drops or bad handling as your pet will be technically one more passenger in the flight.
Can I fly with my pet to Mexico City?
Yes, if you want you can fly to Mexico City yourself with your pet and we will pick you up from the airport and take you to the vet so you can get to know the facilities and see the vet who will treat you pet.
How long will my pet need to stay in Mexico after the procedure?
We do not have an exact time frame on how long your pet needs to stay recovering in Mexico as every case is different and depends on the procedure and the recovery progress made. However, in general pets need to stay in Mexico for the recovery from 10-15 days after surgery and will depend on the vet to decide if the pet capable to take a flight back home.
If we don't comply with the recovery time, taking a flight after a major surgery can lead to infection, deep vein thrombosis or blood clots.
We know it's a long time without seeing your pet but we take extra precaution and prefer to be cautious with a pet that just underwent a major surgical procedure.
How much will it cost?
Your vet voyage service will vary depending on the type of treatment your pet needs. Most of our services are a fraction of the cost of what you would pay in the US and Canada. Request an estimate for the specific service you are looking for and one of our Vet Voyage team members will get back to you within 1-2 days
How does the deposit work?
After you receive a quote from us you have to pay the $200 deposit to secure the appointment. This deposit allows us to reserve the flights and to schedule your pet procedure with the vet clinics.
This is a non-refundable fee and will go towards the full balance of your quote. You can pay it via our website with credit card or PayPal.
How long after paying the deposit is the appointment?
Usually within 5-10 days after paying the deposit. Please note that while we would like to do it sooner the airfare tickets are too expensive. Every case varies but we will try to reserve the most immediate airfare tickets at the more affordable price.
What documents does my pet need to fly?
In order to fly with your pet we will preferably need a health certificate stating the pet is stable enough to travel by air. However this is not mandatory anymore by neither by the US or Mexico.
How do I pay the full amount?
We accept cash payment as well as international wire transfer via your bank in your currency. Vet bills are due upon receipt and must be paid before you pet comes home.
About the Vet Hospitals
How do I know if you take my pet to a good hospital?
We only work with recognized vet hospitals with many years of experience and that we personally know and trust. We work with various clinics in Mexico City with various specialties. Depending on what your pet needs, we will make a decision for a vet we think would be the best fit.
Why is there such a price difference in vet services as compared to US and Canada even if you have to fly the pets?
Vet care as well as other services related to health are a fraction of the cost in Mexico than it is in the USA or Canada. This is the result of several factors that are cheaper in Mexico such as rent, insurance, wages and permits.
Does that mean the vet services in Mexico are of a lower quality than in the US?
Like we mentioned we only work with high quality and experience vet hospitals. These are the best vet hospitals in Mexico City and arguably they can be put right next to the best hospitals of big cities in the USA or Canada.
The facilities are top notch and their staff are highly experience and professional. They also have specialist in cardiology, orthopedic, oncology, etc.